Faced with significant challenges in their manual system, which struggled with high order volumes and organisational chaos, Yorkshire Trading Company turned to Despatch Cloud . The implementation of our Warehousing solution has streamlined processes, handling 12,000 orders efficiently during Black Friday, reducing errors with barcode checking, and automating shipping and order rules. Overall, Despatch Cloud significantly improved customer service, communication, and operational efficiency for Yorkshire Trading Company as it continues to grow.
Challenges
Before embracing Despatch Cloud, Yorkshire Trading faced significant operational challenges. Their manual system struggled to cope with the high order volumes, leading to a backlog of invoices and organisational chaos with multiple issues. The aftermath of Black Friday overwhelmed the system, exposing its inability to handle the surge in volume effectively. Unorganised inventory, fluctuating metrics, and the absence of prioritisation for orders created perpetual challenges in efficient management. Time-consuming sorting and picking processes hindered operational efficiency. The integration of eBay, Amazon, Shopify, and the YTC online platform resulted in continuous errors, misdeliveries, and over-selling predicaments.
Solution
Despatch Cloud has revolutionised Yorkshire Trading’s operations with its comprehensive solution. Utilising warehouse management, fulfilment, shipping, and channel tools, the implementation streamlined sorting and picking, handling 12,000 orders efficiently during Black Friday chaos. Barcode checking reduced errors, enhancing order accuracy. Customizable shipping and order rules automated processes, eliminating errors and boosting efficiency. Software syncing prevented overselling, improved stock control, and automated customer communication enhanced transparency and satisfaction. The dynamic shipping manager recommended different couriers, optimising the shipping process. Overall, Despatch Cloud improved customer service and communication, strengthening connections and elevating satisfaction for Yorkshire Trading.
“Despatch Cloud has been the cornerstone of our operational evolution. The system seamlessly handles thousands of parcels daily, boosting accuracy and customer satisfaction.”
Edward Nicholas, Warehouse Director, Yorkshire Trading Group
Growth and Impact
Despatch Cloud has revolutionised Yorkshire Trading’s operations with its comprehensive solution. Utilising warehouse management, fulfilment, shipping, and channel tools, the implementation streamlined sorting and picking, handling 12,000 orders efficiently during Black Friday chaos. Barcode checking reduced errors, enhancing order accuracy. Customizable shipping and order rules automated processes, eliminating errors and boosting efficiency. Software syncing prevented overselling, improved stock control, and automated customer communication enhanced transparency and satisfaction. The dynamic shipping manager recommended different couriers, optimising the shipping process. Overall, Despatch Cloud improved customer service and communication, strengthening connections and elevating satisfaction for Yorkshire Trading.
